Frequently Asked Questions
Everything you need to know about your WUKA experience, from shipping to sustainable care.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. We offer free standard shipping on all orders over $75.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. For hygiene reasons, intimate apparel must be in its original sealed packaging to qualify for a refund.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our chart, as our contemporary cuts may differ from traditional high-street sizing.
Are WUKA products sustainably sourced?
Yes, sustainability is at our core. We use GOTS-certified organic cotton, recycled polyester, and eco-friendly dyes. Our manufacturing partners are audited regularly to ensure fair labor practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my garments to ensure they last?
To maintain the quality of the fabric, we recommend washing in cold water with similar colors and laying flat to dry. Avoid bleach and tumble drying to preserve the elasticity and color vibrancy.